Additional information

Further information

• Can I order multiple custom rings?

  Absolutely ! You have the possibility to ask our trusted sellers to create several custom rings according to your tastes and criteria. Visit our “ We Make Your Wish Come True ” page to let us know your requirements and we will help you find the best artisan jeweler to make your project a reality.

• What is the estimated delivery time for an order?

  Delivery times may vary depending on the type of jewelry chosen and the jeweler. If the item is in stock and ready to ship, you can expect to receive it within 3 days of your purchase.

  If your order is a custom piece, we recommend that you check directly with the Seller for delivery times.

• How do I get a ring size?

  To obtain the size of your ring, you can download our "Jewelry Size Guide" available on the product page. This guide will help you determine your size accurately and confidentially.

• With whom is my purchase concluded on Gemsquare?

  Your purchase is concluded directly with the private or professional seller from whom you placed your order on Gemsquare. When you purchase, you accept the seller's conditions of sale as well as those of Gemsquare.

  Gemsquar acts as a service platform between buyers and sellers, but is not a party to the transactions. Therefore, in the event of a dispute, it is important to refer to the conditions of sale of the seller concerned.

  Gemsquar does not act as an intermediary in transactions with sellers, and cannot be held responsible in the event of a dispute between a supplier and its customer.

• How do I update my account information on Gemsquare?

  To update your account information on Gemsquare, simply log in to your member area. Next, go to the "My Profile" section where you can modify your personal information such as billing address, delivery address, etc.

• I can't log in to my account. How to do ?

  If you are having difficulty accessing your account, please click "Forgot Password" to reset your password. If the problem persists, do not hesitate to contact us by email at info@gemsquare.com . We will be happy to assist you as soon as possible.