Safe-Buy and Safe-Sell

The "Safe-buy" and "Safe-Sell" Services

• • What are the "Safe-Buy" and "Safe-Sell" services by Gemsquar?

    The "Safe-Buy" and "Safe-Sell" services provided by Gemsquar have been implemented to ensure the security and trustworthiness of transactions on our online jewelry and fine jewelry accessories marketplace.

    The "Safe-Buy" service is designed for buyers who wish to have an expert authentication of their order. Our jewelry experts conduct a thorough verification of the item and issue an authentication certificate to confirm its compliance with the seller's description.

    The "Safe-Sell" service is designed for sellers who want to offer additional assurance to their customers. After examining the item, Gemsquar issues an authentication certificate to the seller and handles the delivery of the jewelry to the customer's address. In case of a return request, Gemsquar conducts an impartial inspection of the jewelry to ensure its authenticity.

    These services provide peace of mind for both buyers and sellers, ensuring a safe and reliable transaction. We are committed to providing impartial expertise and adhering to Gemsquar's criteria to ensure the integrity of each transaction.

    At Gemsquar, we strive to create a secure environment where buyers and sellers can conduct their transactions with confidence.

  • The "Safe-Buy" service by Gemsquar

    The "Safe-Buy" service offered by Gemsquar is an important option to consider during your purchases. It ensures that the jewelry you order precisely matches the seller's description provided during the transaction. This verification is performed by our gemology and jewelry experts.

    By opting for the "Safe-Buy" service, you can be assured of receiving exactly what you ordered. In case of any discrepancies, Gemsquar will inform you if the jewelry does not match the seller's description.

    This service plays a crucial role in ensuring the security of your purchase and avoiding any incidents related to the transaction. In case of non-compliance, Gemsquar will return the jewelry at the expense of the seller.

    Please note that the "Safe-Buy" service is non-refundable.

    At Gemsquar, we make every effort to ensure your complete satisfaction during your online jewelry shopping experience.

  • How to benefit from Gemsquar's "Safe-Buy" service?

    To benefit from Gemsquar's "Safe-Buy" service, you can apply it to any items you order, without restrictions. Each piece of jewelry will be examined by our gemology experts and receive a Gemsquar authenticity certificate.

    With our "Safe-Buy" service, you can confidently purchase your diamond jewelry, gold rings, earrings, and more. Our priority is to ensure the secure and accurate delivery of what you ordered.

    At Gemsquar, we are committed to providing a reliable and reassuring online jewelry shopping experience.

  • What is the cost of Gemsquar's "Safe-Buy" service?

    This service is charged at 3% of the value of the jewelry or accessory, with a minimum fee of 60 CHF per item. This fee covers the expertise costs and secure shipping after the authentication process is completed.

    For each expert-authenticated piece of jewelry or accessory, you will receive an authentication certificate issued by Gemsquar.

  • How long does Gemsquar take for a complete expertise?

    We are committed to completing the expertise of your jewelry, accessory, or fine jewelry piece within 48 hours from its receipt at our premises.

    In some cases, depending on the complexity of the appraisal, our experts may need to send your item to a specialized laboratory. We will always keep you informed if an expertise requires additional time.

    We strive to ensure quick and efficient expertise turnaround times to provide you with quality service and meet your expectations.

  • When I include the "Safe-Buy" service, does Gemsquar provide me with a certificate?

    When you opt for the "Safe-Buy" service, Gemsquar provides you with a certificate detailing the results of our thorough expertise of your jewelry.

    Our expertise is based on the following criteria:

    - Verification and validation of the item's compliance with its description at the time of purchase

    - Verification and validation of the item's authenticity and compliance

    - Verification and validation of gemstones in accordance with their description

    The provided certificate attests to the expertise conducted by our team to ensure the quality and authenticity of the item you have purchased.

    If you wish to sell your wedding set on our platform, we are happy to provide our expertise service to validate the quality and authenticity of your jewelry. However, our expertise service is only applicable to jewelry intended for sale on Gemsquar.

  • Does an original box and certificate come with my order?

    Each seller on Gemsquar is committed to providing a box, an authenticity certificate, and a purchase invoice with the delivery of their jewelry. However, please note that when you order from a private seller, it is possible that your order may not come with its original box, certificate, or in-store purchase invoice. In this case, Gemsquar will be happy to provide you with an appropriate box for your order as well as an authenticity certificate.

    We encourage you to carefully review the item description before confirming your purchase. If you have any questions or concerns, feel free to seek assistance from our Gemsquar advisors. We are here to help you make the best choice in your jewelry purchase.