Trust and security

Trust and security

• CERTIFIED AND SECURE ONLINE JEWELRY STORE

  Gemsquar is an e-commerce platform for jewelry, fine jewelry, and accessories that connects customers with trusted independent jewelers.

  Shop with confidence with our selection of reliable sellers, verified by our Gemsquar team.

• SECURE ONLINE PAYMENTS

  We use the most secure online payment technologies such as Stripe, Apple Pay, and Google Pay for all transactions made on our platform. You can also make payments via bank transfer or in-store with our trusted sellers.

  All transactions are automatically credited to the Gemsquar account.

• INSURED DELIVERIES

  Gemsquar and our trusted sellers always ensure the delivery of your jewelry and accessories with full insurance coverage and a tracking number until they are delivered to your doorstep.

  The tracking number will be provided to you once your order is picked up by the carrier.

• AUTHENTICITY GUARANTEE

  Gemsquar only grants the title of "Trusted Seller" to sellers who meet our high standards of customer protection.

  We recommend our customers to include our "Safe-Buy" service with their order for an additional level of security. This service allows for independent authentication expertise of your jewelry and accessories by Gemsquar experts before delivery to your doorstep.

• AVAILABLE CUSTOMER SUPPORT

  Our team of gemology and jewelry experts is here to assist and advise you throughout your purchasing process. Feel free to contact us by email at info@gemsquar.com, by phone at (+41) 022 313 00 91, or through our contact form.

• EASY RETURNS AND FULL REFUNDS

  All our trusted sellers allow you to return your jewelry and accessories within 3 days from the receipt of your order. You can request the return of your items during this period, and you will be fully refunded without having to provide a justification.

  Please refer to our return policy here.