Warranty

Warranty

• How to identify Trusted Sellers on Gemsquar?

  All our “Trusted Sellers” have satisfied the control set up by Gemsquar and proudly wear the “Trusted Seller” label visible on their online store on our marketplace.

  Trusted sellers undergo a rigorous vetting process by Gemsquar, before being allowed to sell their creations on our online platform.

  This verification ensures your security when purchasing valuable jewelry, whether on their Gemsquar online store or directly in their jewelry workshop.

  Private sellers are required to send their sold items to Gemsquar for an authenticity assessment, rather than shipping them directly to their customers. Gemsquar will carry out the necessary checks and certify the items before shipping them safely.

  We strongly recommend avoiding purchasing items from private sellers outside of our Gemsquar platform to ensure your safety.

• Secure Purchase included for Private Sellers

  When purchasing antique diamond jewelry from private sellers on our platform, our secure shopping service is already included in your order.

  Gemsquar, as a reliable company for seller-buyer transactions, is committed to helping you resolve any issues or misunderstandings related to your transaction.

  Customer Support for All Your Questions Our customer support team is always available to help you with any questions or concerns you may have. Contact us by email at info@gemsquare.com , by telephone at (+41) 022 313 00 91 or via our online contact form.

• Guarantees when purchasing directly from the Trusted Seller

  Trusted Sellers on our GemSquar platform offer a guarantee in accordance with the conditions of sale of their physical store for any direct purchase from them. However, GemSquar cannot be held liable in the event of a dispute resulting from a transaction carried out outside our online sales platform.

• Direct purchase in the physical store of the Trusted Seller

  Yes, you can purchase your jewelry and accessories directly from the certified Trusted Seller displaying the “Trusted Seller” label visible on its physical store. Information about trusted sellers and their jewelry workshop is not anonymous and we want to offer our customers the freedom to discover the unique world of each jeweler and their exclusive jewelry styles.